Frequently Asked Questions
Everything you need to know about your SoGoodBB beauty experience.
Are your beauty products 100% authentic?
Absolutely. At SoGoodBB, we pride ourselves on sourcing products directly from authorized distributors and the brands themselves. Every item in our inventory is guaranteed to be 100% genuine and fresh.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Processing takes 24-48 hours. Once your order is shipped, you will receive a tracking number via email to monitor its progress.
What is your return policy for opened skincare products?
Due to hygiene and safety standards, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged or incorrect item, please contact our support team immediately for a replacement.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible orders.
How can I find the right products for my skin type?
We offer a digital Skin Quiz on our homepage to help you find your perfect match. Additionally, our product descriptions include detailed ingredient lists and 'best for' labels to guide your selection.